FAQs

FAQs

Tenants

Yes! You can make multiple requests at the same time. You can view your ongoing reservations in your own account.

In most cases, yes, if both you and the landlord agree. It’s best to discuss an extension early to avoid losing the apartment.

All costs should be clearly stated in the contract, which is why it’s important to discuss the terms with the landlord before signing to avoid any surprises. Always review the agreement carefully to understand your total expenses.

You may be charged a late fee, as specified in your rental contract. Repeated late payments can lead to warnings or even eviction. If you anticipate a delay, inform your landlord in advance to discuss possible arrangements. If rent remains unpaid, the missed payments may be deducted from your security deposit.

Some agreements allow early termination with a 1–2 month notice period, so it’s important to review your contract and discuss options with your landlord.

It’s good to have your ID (passport or residence permit) when applying for an apartment, but the required documents always depend on the landlord’s preferences. Some landlords may also request proof of income or a guarantor, so it’s best to check the listing details and confirm with the landlord before applying.

Viewings depend on the landlord's preference—some allow in-person visits, while others provide virtual tours or photos. You can discuss options with the landlord.

No, it is not required, but some landlords may ask for it. You can provide alternative proof of identity, such as a passport or residence permit.

Yes! International students and foreign workers can rent apartments through Flatta just like anyone else.

Yes! However, both tenants may need to sign the lease, and you should clarify how rent and utilities will be split.

This depends on the apartment—some rentals include utilities, while others require separate payments. Always check the listing details.

Minor modifications may be allowed, but landlord approval is required. Unauthorized changes may lead to deductions from your security deposit.

If you have trouble making a payment, contact your landlord first to discuss possible solutions. If the issue is due to a bank transfer or technical error, check with your bank. For general payment-related concerns, Flatta’s support team is available to assist. Contact us.

Landlords

Yes! You can update pricing, availability, and details of your listing at any time through your Flatta account.

Flatta verifies tenants through user authentication processes, ensuring a safe and trustworthy rental experience.

Flatta focuses on medium-term rentals (1 to 12 months), but short-term rentals (less than a month) can also be listed.

Flatta provides a rental contract that is integrated into our platform and can be easily signed electronically. Once signed, the contract is automatically sent to your email as a PDF document for your records.

Flatta does not currently offer direct insurance but recommends landlords get rental insurance. This can be added to the rent price, especially for non-Finnish tenants who may not qualify for traditional home insurance.

You can remove or pause your listing anytime from your Flatta dashboard under the "My Listings" section.

Yes! If you have multiple properties, you can list them all under one account and manage them easily through Flatta.

Pricing

Flatta is completely free for tenants. The Flatta service fee paid by the landlord is 3.4% of the total contract value. The fee is only collected once the rental agreement has been signed and confirmed using our service – no charges apply before that.

Yes! The Flatta service fee can be deducted from your taxation. Also other costs related to renting the apartment such as, buying furniture, and maintenance/cleaning can be deducted from your rental income. Taxation is the same for short- and long-term rentals, and all rental income must be reported. Residential rentals are generally exempt from VAT.

Landlords can set their own rental price, but Flatta customer service team is happy to provide market-based recommendations to help attract tenants.

Deposit

Most landlords require a deposit equal to 1–2 months' rent. Flatta collects the security deposit before move-in and holds it securely throughout the rental period. The deposit is refunded at the end of the rental period, after verifying that there are no damages. In case of damages, the landlord can access the deposit by contacting Flatta and the tenant will be provided with a cost breakdown.

Tenants are responsible for any damages beyond normal wear and tear. We recommend documenting the apartment’s condition before move-in. If something breaks, tenants should inform their landlord as soon as possible to facilitate a smooth move-out process. After the rental period, the landlord inspects the apartment and may request deductions from the deposit for any damages.

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